HOW THE OPERATION WORKS
What happens
behind every
interaction.
From the moment a customer calls or sends a message until the conversation is routed, handled, logged, and analyzed, Integradial connects the technology that keeps every step coordinated.
The client makes contact
The interaction begins via phone,
WhatsApp, webchat, email,
or another available
channel.
The appropriate resource
responds
The interaction continues with an
agent, a bot, an AI agent, or
an automated workflow.
The interaction is
supervised
Performance, quality,
safety, and continuity are
monitored throughout the
entire process.
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The system identifies and
routes the call
Each contact is routed based on the
channel, campaign, priority, and
availability.
The information is
synched
Data is updated across
Vicidial, Integrachat, CRM, APIs, and
internal systems.