1. Information We Collect

We may collect the following types of information when you interact with our services:
- Call recordings and audio data
- Transcriptions and interaction metadata (timestamps, agent ID, session info)
- Contact details if you provide them voluntarily during service interactions
- Usage data from our platforms (e.g. system logs, connection status)

2. Purpose of Data Collection

We use your data to:
- Deliver and improve our AI voice and communication services
- Ensure the quality, security, and continuity of our operations
- Comply with legal or regulatory obligations where applicable
- Analyze aggregated and anonymized usage patterns to enhance service performance

3. Data Retention

Unless otherwise agreed with a client or regulatory obligation applies, recorded data is retained for a maximum of 90 days, after which it is securely deleted or archived.
Clients may request shorter or longer retention periods by contract.

4. Data Sharing

We do not sell or share personal information with third parties, unless:
- You explicitly request or authorize it
- It is required to fulfill contractual obligations (e.g. infrastructure support providers under NDA)
- Required by law or regulation

All data is processed and stored in secure environments managed by trusted infrastructure providers.

5. Your Rights

In accordance with data protection laws applicable in the jurisdictions where Integradial operates, individuals have the right to access, correct, delete, or restrict the use of their personal data.

To exercise these rights, please contact us via the following channel:
privacidad@integradial.com

We are committed to responding within the timeframes established by applicable law in each jurisdiction.

6. Data Security

We apply strict technical and organizational measures to protect your information, including:
- Encryption of data at rest and in transit
- Access controls and authentication safeguards
- Continuous monitoring for security incidents

7. Cookies and Website Analytics

This website may use cookies or local storage to improve user experience and analyze site usage. No personally identifiable data is collected without your consent.